Our products Help desk & support
Task Express. One help desk for every client you support
Help desk software with AI built into every ticket. Task Express sorts, assigns and prioritises incoming requests, then suggests answers drawn from each client’s own knowledge base. It’s built for support people, not developers, and its interface was redesigned and user-tested before any AI went in.
A help desk built for teams that support more than one client
When tickets arrive from several clients at once, sorting them by hand stops working. Your team ends up spending more time triaging than fixing.
Each client kept separate
Every client gets its own space, with its own tickets and knowledge base. AI answers for one client never draw on another client’s data.
One place to work from
Your agents see every client’s queue in one help desk, so nobody switches between tools or inboxes.
Product features
AI on every ticket, from arrival to answer
Tickets from email
Clients email their requests as usual. Task Express turns each email into a ticket and adds replies as comments.
Sorted and assigned
AI assigns each ticket to the right person, flags duplicates and similar tickets, and reads the tone so frustrated clients move up the queue.
Answers from your own content
Each ticket shows AI guidance drawn from that client’s knowledge base. Agents can ask follow-up questions in a chat beside the ticket.
Clients in other languages
Tickets are translated automatically, so agents can help clients who write in other languages.
Who it’s for
Task Express suits any team that answers requests for more than one client or business unit.
Run support for every client from one help desk, with each client’s tickets and knowledge base kept apart.
Stop sorting email by hand. Tickets arrive assigned, prioritised and checked for duplicates.
New agents answer with confidence, guided by AI suggestions from your own documentation.
A Jira alternative for support teams. If your support team works in a developer tool like Jira, Task Express gives them a help desk built around clients and conversations, not development tasks.
How the AI works
Answers that come from your content, not the internet
Task Express reads each client’s own knowledge base before it suggests an answer. That keeps suggestions specific to the client and cuts down on made-up answers. If the AI is unsure or unavailable, tickets keep flowing as normal.
Read the Task Express case study →Since 1987
Building software in Cape Town
Why Task Express
A help desk from a team that builds software
KRS first built Task Express in 2015 and rebuilt it with AI in 2026. The developers who built it support it.
Priced per user
Pay for the agents who use it. No setup fees.
Supported locally
Talk to the Cape Town team that built the product.
Rebuilt for AI
The 2026 rebuild put AI into ticket routing, priority and answers.
Made for people
The interface was redesigned and user-tested before AI was added, so new agents can pick it up quickly.
See how Task Express could work for your team.
Tell us how many clients and agents you support, and we’ll send a quote and set up a walkthrough.